Privacy Policy

This Privacy Policy details certain policies implemented throughout SunvAI’s services governing SunvAI’s collection and use of such information (“User Information”) about users (“You”) that shall be collected by SunvAI (hereinafter referred to as “SunvAI”, “we”, “us” or “our”) for the purpose of services rendered by SunvAI; the manner of collection of User Information; the purpose of collection of User Information; the circumstances under which disclosure of User Information shall be permitted; the manner in which User Information shall be safeguarded; and the technical and security controls implemented by us in order to ensure authenticity, integrity and availability of data on Platform. 

This Policy shall be read with the Terms of Use. The words and phrases with initial letter capitalized, wherever used in this Policy, shall have the meanings as specified in this Policy or the Terms of Use respectively. By signing up to the portal or clicking on the “I Agree” button, you agree to the Terms of Use and the terms of this Policy. 

1. Principles we follow in relation to your personal data.

We follow the below-mentioned principles in relation to processing of your personal data: 

i. We process your personal data in a lawful, fair and transparent manner. 

ii. We collect your personal data for specified, explicit and legitimate purposes mentioned herein. 

iii. We limit our collection of your personal data to the purposes mentioned herein. 

iv. We keep your personal data in a form which permits us to identify you.

v. We ensure appropriate security of the personal data as required by the applicable law.

2. What information do we collect from you?

SunvAI collects

i. user generated queries (refer to the Terms of Use for definition)

ii. user provided content (refer to the Terms of Use for definition) for document generation 

iii. user feedback

We may collect User Information, which is not Personal Details, including, without limitation, the type of browser you use, the device from which you access Platform, the time and date of access, the pages of Portal you visit, the number of times you visit our Portal, user preferences including external links that you access. 

3. How do we collect your information? 

Information from user is collected in the form of web user interface using web form elements.

The User Information, which is not Personal Details, shall be collected through session cookies that shall expire when your browsing session ends. Cookies are used for access control sign-in. You may choose to accept or decline cookies. You may, accordingly, modify your browser setting to decline cookies. 

By accessing Platform, you authorize us to collect, receive, possess, store, deal or handle the User Information in accordance with this Policy. 

4. Why do we collect your information? 

User-provided queries are collected for generating AI-based responses for the queries and to improved response generation.

User-provided content such as issue related information are used to generate required documents.

We shall use your email address to send you communications or reply to any of your emails sent by you through email or under the ‘Report Issues’ or ‘Feedback’ or 'Subscribe' or 'Contact Us' section of the Portal. 

We may send notifications to you which may be promotional or informative in nature, using the Personal Details shared by you. 

We may use the User Information collected for research and data analysis. 

Further, notwithstanding anything to the contrary, we shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of our services, impact analysis, related systems and technologies, and we will be free, irrespective of the termination of your  Account, to use such information and data of User in deidentified/anonymous form-

(i) to improve and enhance our services and for other development, diagnostic and corrective purposes in connection with our services and other offerings, and 

(ii) disclose user information or data solely in aggregate or other de-identified form in connection with our services.

We may aggregate data from many users after anonymizing personal details to come up with performance metrics and summaries of the types of grievances faced by users, or user location etc.

5. When can we disclose your information? 

We may provide your user information to vendors and service agencies that we may engage to assist us in providing our services to you.  For example, we use Amazon Web Services (or such other similar data storage and hosting service as decided by SunvAI) to host our Site and Services and store data.  Such third-party entities are obligated to use your personal data solely to provide the services to us.  

SunvAI may be required, under the law or by law enforcement officials, to disclose User Information. In such an event, notwithstanding anything mentioned in the Terms, Policy or anywhere on Portal, SunvAI may access, use, share, preserve, transfer and/ or disclose User Information to such law enforcement officials, when SunvAI reasonably determines it is necessary and appropriate.

6. Links to third-party websites. 

SunvAI does not have any control over third-party websites and therefore, disclaims any liability for the use of such external links or any contents downloaded from such websites. The third-party websites are not governed by this Policy. Hence, you are advised caution when browsing such websites. 

7. How do we ensure the security of your information? 

We implement security measures designed to protect User Information from unauthorized access, loss, use, alteration and storage using standard, industry-wide, commercially reasonable security practices and procedures as required by the law for the time being in force.

Industry standard 128-bit or 256-bit secure encryption SSL2 or TLS protocol is used for encryption and firewalls. User access control information is directly handled by industry standard third-party authentication provided and not stored on SunvAI platform. 

When SunvAI learns about a security breach, SunvAI will notify you of such breach, through the contact information shared by you. Therefore, you, hereby, consent to such notifications being sent to you by SunvAI regarding security and privacy issues and concerns. 

8. When can we dispose your information?

In the event you wish to delete your account data or information, as provided under Clause 15 of the Terms of Use, SunvAI will provide you a time period of fifteen (15) days from the date of termination to create back-up copies of the data in your Account. Once such data is permanently deleted from our servers, it shall be deemed unrecoverable. Please refer to Clause 15 and 16 of the Terms of Use. 

9. When can we transfer your information?

In the event, SunvAI undergoes a merger, acquisition or dissolution, you hereby, consent to the transfer of the User Information to another person or entity, as the case may be. You hereby, agree and acknowledge that SunvAI may transfer User Information to its licensors, affiliates or the vendors for the purpose of providing services to SunvAI under an agreement. 

10. Variation of the Privacy Policy

SunvAI shall be absolutely entitled at its sole discretion from time to time to add, alter, delete or modify any of the terms and conditions contained herein. Such changes, additions, alterations, deletions or modifications shall be binding on you once you visit the Site after the Privacy Policy has been so amended.

11. Contact Us 

If you have any queries regarding this Policy or the security and privacy practices and procedures implemented by us, please get in touch with us at


Last modified on - Oct 10th, 2020